Client Testimonials
We’re grateful for the trust our clients place in Riverpark Realty. Over the years, we’ve had the opportunity to help buyers and sellers throughout Ventura County with everything from first homes and growing families to investments and major life moves. Here are some of the experiences they’ve shared.
“There are no words to describe the level of service that Nancy and Sal give! Here’s my best attempt to capture how amazing both of them are. From the minute you agree to be represented by Nancy, whether you’re selling, buying a home, or both, be assured that you’ll be taken care of in the most caring, efficient, and professional way. Nancy is an amazing broker with many years of experience. She is committed 100% to her business, and will be available for you the minute you decide to make her your agent. She is amazing at communicating, responding to calls, texts, and emails. She makes the process of buying and selling less stressful. Even when things don’t go as planned (out of their control), she will do everything in her power to solve any issues that arise. Our family is forever indebted to Nancy and Sal. When we bought our first home, a condo, 12 years ago, our plan was to sell and eventually buy our forever home to raise our children (even though we didn’t have any at the time). We always knew we wanted a house with a yard for kids to play in. We didn’t know it would take these many years to make our dream a reality. Now that we have 3 little ones, our family will finally start a new chapter in our lives thanks to Nancy and Sal Villasenor. Don’t hesitate to contact them. You’ll be in the best hands!”
“Being a first-time home buyer, we had a lot of questions and needed a lot of assistance during the whole process. We couldn’t have done it without the help of Nancy and Sal, and we are so grateful! I would 100% recommend them to my family and friends looking for homes! Nancy and Sal are not only very knowledgeable and professional, but they are also very caring people, they were very patient with us during multiple meetups in search for our perfect home! They paid attention to the details we were looking for in a house, and gave us as much information we needed to know about every house we’ve seen. In the end, we ended up with a home that we really love. They are very responsive either through text, call or email and we were able to purchase the house earlier than expected. They made the whole process easier for us and we are very satisfied! Thank you Nancy and Sal!”
“Nancy and Sal were beyond helpful, patient and so very kind. We were very picker buyers and looked at countless houses with Nancy and Sal. As we spent more time together, they began to get a “feel” for what we wanted in a new home. Just a short time ago they took us to THE ONE. It was all we had in mind and more. They helped us with the sale of our home, as well as the purchase of our new home. They were calm voices when we were getting stressed out. We were so fortunate to have found these two people who really know what they are doing, love what they do and respect what they do. You will not find better Realtors than Nancy and Sal. Thank you is just not enough to say.”
“I am currently going through a legal issue and thought selling my home was my only option. I immediately begin searching for a realtor. Nancy was recommended through a search engine and she reached out immediately. I did not respond immediately because I was doing my own research. She continued to contact me but was never pushy. I finally reached out because I had exhausted all other resources. She has been amazing. She is quick to respond and offer advice. We quickly realized that I would not be able to list my home right away but that did not stop her from helping me. She consulted with other professionals and continued to keep me in the loop. We’ve determined that selling is not the best option at this point in time and she continues to be available to me. I will be selling my home eventually and Nancy has my business, guaranteed. She obviously cares about her clients and goes above and beyond what is required of her! Thank you, Nancy!”
“My experience with both Sal and Nancy Villasenor was nothing short of great! It was a long often frustrating journey for my husband and I as first time buyers but with their help and encouragement, when we felt discouraged, we were able to find the right home for our family. What I liked most was that having so many questions, as I did, they were always answered quickly and with so much information given. They were very patient with us and always provided the most current listings on a regular basis. I felt like they were with us every step of the way. We felt very safe and it was very important for us to be able to trust our agents that they would help go guide us in the right direction. They definitely did that for us and then some! I was able to reach out at any time, which was nice. In the end, we found our home....thanks to the Nancy and Sal!! They are very much appreciated!!”
“Being a first-time home buyer, I was a bit apprehensive in dealing with realtors. It was tricky enough trying to make a decision in an unstable housing market, but to deal with someone who is trying to sell me an “investment” that I will be involved with for the foreseeable future... that took a leap of faith. I can whole-heartedly say that my faith in Nancy Villasenor was well-placed. At a time when the market was really competitive and the prices starting to climb back up, Nancy worked with my wife and myself diligently to find our very first home. When my wife fell in love with a home, Nancy worked tirelessly in giving us all the information she can obtain regarding the property. She is very knowledgeable when it comes to home inspection as well. I can’t remember how many times I’ve bombarded her with questions regarding sales, realty, escrow, and legal terminology - but she answered them all and I did not feel as if I was signing my life away the day I signed the final documents. Words cannot express my family’s gratitude to Nancy Villasenor and the rest of her team. Thank you for all your hard work. You are THE BEST at what you do!”
“Nancy & Sal did a great job helping us to sell our home. They took lots of pictures and created the virtual 3D tour for the listing. In addition, they kept us posted on all of the activity going on while our house was on the market. They held several open houses to help potential buyers view our home. Once we accepted an offer, Nancy guided us through every step in the process. We closed escrow in a timely manner and did not have any problems during the process. Nancy was always available to chat whenever we had questions day or night. They are a great team!”
“Nancy Villasenor & Associates are excellent. Nancy was so professional and knowledgeable she answered all my questions and really took care of all my concerns no matter the time. She helped us find the perfect home in a great location. Nancy Villasenor is the best, she is trustworthy and kind.”
“Nancy simultaneously helped me sell my old home and purchase my new home. Her customer service was flawless. Working with Nancy was seamless. Her knowledge combined with her proactive and responsive working style made for a winning combination as I am very busy in my work. She made me feel, at all times, like I was her only client (she is the best multitasker that I know). Most importantly, she leverages her expertise of the market and her profession and gave me consistent good advice and really shepherd both of these transactions very quickly with a coordinated timing that worked for me. Lastly, she is a gem of a person who genuinely cares about her clients and their needs. I always felt like she consistently went the extra mile at every opportunity - and I am very particular and can be somewhat demanding. I cannot praise Nancy enough for the fine job she did on both of my recent transactions.”
“Nancy is the best! She really knows the Realty business inside out and could answer ALL of my questions in a simple easy-to-understand way. Nancy also answers her phone or if she happened to miss my call, would get back to me promptly! I appreciate this tremendously because one of my biggest pet peeves is a professional getting back to me days later or not at all. She has encouraged me to call her with any questions AFTER purchasing the home and I have done this. As is her style, she answers her phone right away or gets back to me promptly and again, always encourages me to call with any questions. Wow! She understood what we wanted in a home and did a fantastic job finding the right home for us! She has tremendous will-power and push and will make sure that you get the home that you want. She is a very sincere person and loves her work and it really shows! I can’t recommend her enough!”
“Nancy was a god-send. She walked us through selling our home of 17 years and subsequently buying a new one near the beach which was our retirement dream. We saw so many homes. As opposed to complacent, she was always cheerful and encouraging. Her confidence was so inspiring. Biz-wise, she was quick to answer any and all questions and did really well negotiating things for us. Her husband Sal took better photos of our house than you see anywhere on RE websites. We feel that they are in our extended family now. I would recommend them to everyone without hesitation!”
“Nancy and Sal were both professional and had excellent communication skills throughout the entire buying process! Nancy returned phone calls and emails in a timely manner and made the buying home process smooth. If you work with both Nancy and Sal, you will not be disappointed:) Thank you, Nancy and Sal”
“Nancy was very helpful from the start to the end. She was always happy to help and was always on top of things. What I really like about her was her honesty and her knowledge about the whole process. No matter the time, if you have a question, she was always there to answer. I will definitely recommend Nancy to my friends and relatives.”
“Our real estate experience buying our condo with Nancy and Sal was incredible. They were very professional, knowledgeable and always willing to go the extra distance. Nancy and Sal were also very responsive and kind, we feel very lucky to have found them. Thanks again!”
“I cannot express the gratitude we have for Nancy and Sal! Very knowledgeable, professional, available (at all hours) and extremely humble and kind. Their goal is to make sure their clients are happy and satisfied and indeed we were! I’d highly recommended them to anyone looking to buy or sell their property!”
“Nancy and Sal were more than amazing! Their professional expertise were outstanding. Her advice and timely responses made the process extremely smooth. It took about a month from the time we found our house to the time we got the keys. The professionals she knows too were great. Our mortgage process went just as smooth as our house hunt.”
“My Husband and I were looking into purchasing a home. We weren’t sure if we wanted a home, mobile home, townhouse or condo. We were referred to Nancy by a relative who had worked with her and told us how amazing she was. Well she was right, Nancy helped us every step of the way and leading us to other resources to help us with the purchase. We found a condo that was within our budget and neighborhood that we loved. We can’t thank Nancy enough and it was great updating our home to be just the way we want it.”
“She’s very devoted, responsive and an experienced guide on house buying. She takes care of every minute step in the buying process with great responsibility. I strongly recommend Nancy and her husband Sal Villasenor for real estate services. 10 out 10!”
“Nancy was instrumental in the simultaneous purchase of my new home and the sale of my previous home. She is professional, knowledgeable, and highly responsive. She anticipated my questions and needs and kept my stress levels to an absolute minimum. She made the processes of buying and selling practically seamless and gave me sound advice and piece of mind. She was handling several clients simultaneously, but I NEVER felt like I wasn’t her top priority. I recommend Nancy highly and she will be my first call if and when I am in need of realtor services.”
“Excellent Agent! Always timely, honest feedback, genuine care for your best interest. After purchasing multiple properties, hands down the best agent I have worked with! Will seek her out for my next purchase.”
“Nancy and her Husband Sal were professional at all times, being polite, knowledgeable, wearing masks and honoring other Covid-19 protocols. However, they went far beyond the call of duty, as they say. They made themselves free whenever they or I found a possible house to view. Even on Sundays. They were encouraging, supportive, and kind. When we decided to wait a few months and stop looking they honored that. But were back with us the moment we started looking again. They negotiated with us and for us. And now we are exactly where we wanted to move. I would recommend them HIGHLY to anyone wanting to sell or buy a house, both of which we did with them. Great people. Excellent realtors.”
“Nancy absolutely defied my expectations. She made my first home-buying experience understandable and easy, while also removing all of the fear and anxiety that comes with trying to purchase a property in exchange for taking on hundreds of thousands of dollars worth of debt. She made herself available at all hours of the day, every day of the week. Not to mention that she answered literally every question I had, big or small. My family owes her a tremendous debt of gratitude and I recommend her wholeheartedly to anyone looking to purchase a home. Nancy will have your back, just like she had mine.”
“Nancy was very pleasant to work with. She did everything she could to support me through the home buying process and I feel as though she always had my best interest at heart. She made sure all of my requests were met and was always easy to get a hold of if I had any questions. Even now after I have purchased my new home she still makes herself available to me if I have questions. Nancy really cares about making her clients happy and I would highly recommend her to anyone looking to buy or sell a home.”
“We found Nancy and Sal by looking for agents. They lived up to their reputation by responding to our contact immediately and showing us exactly what we wanted to see. They are a great team, and we enjoyed working with them very much. They led us through the closing process and bargained hard on our behalf. When we took possession they brought us really thoughtful thanks for your business gifts, and we’ve stayed in touch as we’ve begun our renovation work. Businesslike, professional, and calm, they handled potentially stressful situations well. They earned our trust and our gratitude.”
“When I decided to purchase a house, I debated with going with a family friend for an agent or a recommendation from a friend. I got to say I’m very happy I picked Nancy for my agent. She made herself available for us when ever we asked, answered my questions, and made me feel comfortable along the process (first time home buyer). Customer service was her priority, and it shows with over 10+ years of experience. I strongly recommend Nancy to anyone looking for an agent that will take care of you along the way.”
“Nancy is the most professional, knowledgeable, sincere and fair agent I have ever met. She has sold two homes and purchased one with us. We have met quite a few agents and not a single one of them compares. She took every single one of my calls and somehow managed to make me feel like I was her only client every single time. I can’t find enough good things to say about Nancy. If you are in need of a good agent, Nancy is the only agent you should consider. She serves a very wide area in Southern California and she should be your first phone call next time you have real estate needs.”
“It was a pleasure working with Nancy! She’s a pro at her job and helped us navigate the process as smoothly and effortlessly as possible. I particularly liked that she was extremely attentive to our concerns and/or questions, was in constant communication with us and made herself available whenever we needed her time. I would definitely recommend Nancy to anyone in search of a great realtor!”
“We were very satisfied with both Nancy and Sal they made home selling and buying easy and less stressful. They were on top of providing us with homes as they came available to view. Even through our transitioning to our new home and community they made it easy and were helpful. They made themselves available and walked us through the whole process. Not once did we feel pressured or rush to commit to anything. We would definitely recommend them and their services to anyone.”
“Nancy did an excellent job helping us find a home. She is very friendly. She took the time to figure out what we were looking for even better than we had done ourselves. We ultimately got a home that we had dismissed on first look and she encouraged us to take a closer look at it. We love the home and are grateful that Nancy was involved and knew what we wanted.”
“We worked with Nancy on both the sale of our home and the purchase of a new home. The home we purchased was owned by a bank (REO). Nancy was very knowledgeable about the issues dealing with a bank on the purchase. She was very persistent throughout the length of the deal. She was always responsive when we had questions or concerns. I have already recommended Nancy to friends and family.”
If you’re thinking about buying or selling a home, we’d be happy to put our experience to work for you. Contact Riverpark Realty to talk about your goals and how we can help.